In-stock Orders: Domestic (excluding Alaska and Hawaii) are shipped within 7-14 business days. Pre-orders and Back-orders: Please refer to the corresponding product page for the delivery time of pre-sale products and back-ordered products.

If we are experiencing a high volume of orders, shipments may be delayed, especially during the holidays. Please allow additional days in transit for delivery. Please note the shipment time stated on the product page.

FurryTail provides Free Shipping on orders over $60 within the contiguous U.S. Currently, we only ship to the US. Please note: Customers in remote addresses can only choose Standard Shipping. Allow an extra two to five days for delivery. Some items can't be shipped to remote locations. The product details page provides information about delivery restrictions.

To ensure timely delivery options, we currently ship to physical addresses only. PO Boxes and APO/FPO addresses are not supported at this time; due to internal procedures and regulations, we are currently unable to ship directly to military addresses.

For any questions regarding shipping restrictions or alternative options, please don't hesitate to contact our Customer Support Team. They are available by email at help@furrytail.net and will respond within 2 business days.

FurryTail will cover the shipping costs associated. Additionally, we'll gladly cover the shipping costs associated with sending your replacement parts if it falls within the 1-year warranty period.

If your issue cannot be easily resolved with replacement parts, we are committed to providing a seamless solution. In such cases, we will replace your litter box with a brand new one. To make the return process easy, we'll send you a prepaid return label to cover the cost of shipping back your old litter box. Please note that if the components of the product have been disassembled or tampered with, we regretfully cannot offer a replacement.

To initiate a warranty claim, simply reach out to our customer support team at help@furrytail.net. Our representatives will guide you through the process and provide you with the necessary instructions.

Please be aware that this warranty is exclusively for the original purchaser and is non-transferable. It applies to FurryTail products purchased from our official website.

If you have any questions, concerns, or simply need assistance with your FurryTail product, please don't hesitate to reach out to our customer support team at help@furrytail.net. We are committed to ensuring that your pet care journey is nothing short of delightful.

At FurryTail, we stand behind the quality of our non-electronic pet products. However, due to health and hygiene reasons, all pet products are non-returnable once used.

If a pet product is found to have a manufacturer's defect under normal use within 1 month of receiving the item, we will provide a replacement product or partial/full refund, depending on the circumstances. This warranty does not cover damage caused by misuse, accidents, or tampering. It also does not apply to consumable items like food or litter.

Inspection and Claims: Please thoroughly inspect all pet products upon receipt. If you discover any issues, contact our customer service team at help@furrytail.net within 1 month to initiate a warranty claim. We are committed to providing high-quality pet products and stand behind their workmanship. Please let us know if you have any questions or concerns.

If you’ve purchased your FurryTail product through a third-party retailer, you must coordinate the return directly with that retailer. Please note that the return policy may vary according to local laws and regulations.

The returned item(s) must be in like-new condition and in their original packaging. The time frame for return must not exceed 30 days from the delivery date.

To return an electronic product purchased from furrytail.com under the 30-Day Hassle-Free Return policy, follow these steps:

• Request a return label by contacting FurryTail Customer Support at help@furrytail.net.
• Package your item in the original packaging. Units in unclean conditions may incur a $75 cleaning fee deducted from your refund.
• You are responsible for return shipping costs, totaling $79.99.
• Once received, we process and issue a refund within 7-10 business days.

The return conditions for a non-electronic FurryTail product are as follows:

• Unopened items can be returned or exchanged within 7 days of delivery.
• Opened products can only be accepted if there is a quality issue.
• All returned items must be in the original, unused condition, without any pet contact.
• Packaging must remain intact.

The return instructions for non-electronic FurryTail products are as follows:

• First, please contact our customer service team at help@furrytail.net before initiating a return.
• Customers are responsible for return shipping costs for non-quality related returns.
• We will deduct the cost of the return shipping label when processing your refund.